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Process Digitization

Process Digitization is the use of information technology to enable new processes, eliminate manual and non-value added work, improve accuracy, and connect streams of work activities.

Information technology is a powerful enabler that can help health care organizations improve operating performance and increase patient safety and care.

Process improvement programs that take into consideration how information technology can be used to reduce costs, eliminate non-value added processes, and improve the overall quality and flow of information between people, will have an advantage over programs that do not consider how information technology can play a role.

In data and compliance intensive industries such as health care, the process of managing information imposes a significant burden on providers, payers, and suppliers.  Much of the effort, time, and money spent on managing information does not add value to the mission of providing care to patients.

Process digitization can reduce the burden of managing information, enable new streamlined ways of performing work, and free up time and dollars being wasted on non-value added activities.

Most importantly, the effective use of information technology can increase the accuracy of data and decisions based on data, leading to a reduction in patient care errors and related costs.

By combining digital thinking with Lean thinking, health care organizations have a powerful method to increase their performance.