About Us

The Process Excellence Council is a network of professionals interested in business process innovation and improvement.  It was initially formed to focus on the Health Care industry because of the substantial opportunity that exists to improve operations, reduce costs, and improve patient safety and care.

Council members consist of executives and practitioners with an interest in learning, sharing knowledge, networking with peers, and discussing the challenges and opportunities of process excellence.  Council members have broad industry background to promote learning and best practices across industries.

Why process excellence?

Business process excellence can enable organizations to deliver superior value to customers and operate profitable and sustainable enterprises.  The fundamental purpose of any organization is to add value, whether it is to a  patient or to a commercial customer.

Value is best delivered when the processes that make up the activities of an organization are structured to perform effectively and efficiently, and are aligned with the mission and strategic objectives of the organization.  High performance organizations use information technology to their advantage, and are adept at identifying and eliminating non-value added processes.

For some organizations, process excellence has been achieved through dramatic breakthroughs and organizational transformation.  For others by incremental and continuous improvement of the existing system. Regardless of the strategy pursued, the goal is the same, to improve the value delivered by the organization and to improve the measures of productivity and profitability.

The members of the Process Excellence Council share their knowledge and experiences with their peers in order to help each other develop capabilities, learn, and address the challenges and opportunities of making dramatic and lasting improvements in organizational performance.